Our Commitment To Excellence

We are committed to addressing your complaint with fairness and respect, ensuring that all matters are resolved promptly and equitably. Your concerns will be acknowledged in writing within five business days, and we will do our utmost to resolve the issue as quickly as possible. If we are unable to resolve the matter sooner, rest assured that we will keep you informed every step of the way.

If your salesperson is unable to resolve your complaint, it will be referred to management, who will investigate the matter thoroughly, fairly, and with impartiality. We approach every complaint with the same care we would extend to our own family members, treating each issue with the attention it deserves.

In the case of a vehicle supplied under a finance agreement, the finance company may also wish to investigate the matter, and we will promptly inform you if they are involved. We will work closely with them to ensure your concerns are fully addressed.

Our aim is to provide you with a final response to your complaint within eight weeks of receipt. If for any reason we are unable to resolve it within this time frame, we will write to you explaining the situation and providing a clear date by which you can expect a resolution. You will also be given the option to refer your complaint to the Financial Ombudsman Service, should you feel it necessary.

At every stage, we are guided by our family values, ensuring that your complaint is handled with integrity, transparency, and a genuine desire to do what is right for you.